Ting Program Offered by Erie Insurance
Erie Insurance wants to keep families and homes safe. As part of that mission, Erie Insurance partnered with Whisker Labs, the makers of Ting, for a limited time to provide a simple, secure, do-it-yourself, smart home monitoring solution to qualifying policyholders at no cost while supplies lasted. Enrollment for this program with Erie Insurance is now closed. Please be on the lookout for future program opportunities.
Erie Insurance is offering Ting to qualifying homeowner policyholders at no cost.
There is no additional discount available if you received and activated the device while enrollment was open. ERIE offered this device to policyholders as a way to help monitor a home’s electrical system.
The use of available Ting devices is completely up to those who received one while enrollment was open and does not impact your ErieSecure Home® policy or premium. ERIE did not require policyholders to participate in this program. ERIE offered the program as a way to help policyholders monitor their homes’ electrical system.
About Ting
It is very easy! Ting is designed to be entirely do-it-yourself (DIY). No matter your comfort or skill level with technology, we’re sure you’ll be able to install Ting in less than 5 minutes. Simply download the Ting Sensor app from the Google Play Store or App Store and the Ting Sensor app will guide you through the setup process.
A smartphone and a 24/7 Wi-Fi connection with internet access are required to install Ting. Note: The Ting Sensor app is not compatible with desktops or laptop computers.
The Ting Sensor app is required to (1) install the Ting sensor and (2) keep you informed of important electrical events and potential electrical fire hazards in your home. The Ting Sensor app must be installed on a smartphone or compatible smart device.
Your Ting sensor requires a Wi-Fi connection to access the internet and communicate with the secure Ting servers. Wi-Fi also is required for the secure Ting servers to keep your Ting sensor firmware up to date and secure.
We recommend you install the Ting sensor within 10 days of receipt to start protecting your home.
No. Ting is a smart home service with an intelligent plug-in sensor at its core. The Ting Sensor app facilitates the installation of the Ting sensor and keeps you in the know. Most importantly, the service includes 24x7 monitoring and full engagement with you in the event of a detected fire hazard.
Ting monitors your electrical network for the main precursors to electrical fires, micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards before they might develop into an electrical fire.
Ting does not contain any other technology such as microphones, cameras, or motion detectors.
Ting does not produce false alarms. When Ting detects an electrical fire hazard and notifies you of the situation, the threat and risk to your home is real and immediate attention is required. The Ting Fire Safety Team will work closely with you to identify and mitigate the hazard before a fire starts.
No hazards on Day 1 is always a good thing. However, Ting is a long-term monitoring service for the life of your home. Whether your home is old or new, electrical hazards can develop at any time from age, use, wear, deterioration, vibration, DIY projects, water leaks, and so on. And, once a hazard develops, the signals it generates are random and unpredictable. Many hazards develop slowly over time and surface sporadically based on power consumption, the addition of appliances or devices in your home, and other factors. In many cases there are no signals that would be seen by the homeowner prior to a fire developing. By keeping Ting installed, your electrical network is consistently monitoring for any hazards that may appear over time.
The Ting service is designed to help keep you and your home safe from electrical fire hazards. If the Ting Fire Safety Team provides instructions or recommends repairs for an electrical fire hazard, they do so only after expert and professional consideration of all factors, including your safety and security. Given Ting’s track record of protecting families and homes and not generating any false alarms, there is no reason not to follow the instructions of the Fire Safety Team – the sole purpose is to protect your family and home. It is essential to know that if you decide not to follow instructions/recommendations to remediate a hazard, this may impact Ting’s ability to continue providing you the service and reasonably monitor the health of your home’s electrical system. As such, Ting or Erie Insurance may elect to cancel your service per the
Ting Service Terms.
If Ting detects a potential fire hazard in your home, based on your preferences, you may receive: (1) an App Notification, (2) a personal text from a Ting Fire Safety Engineer, (3) a personal phone call from a Ting Fire Safety Engineer, and/or (4) a personal email. A Ting Fire Safety Engineer will walk you through details on the hazard that Ting has discovered and a plan to resolve/mitigate the hazard. If needed, a Ting-authorized contractor will be dispatched (in full coordination with you) to perform remediation services to identify and/or repair the problem. Ting will cover up to $1,000 of the service, which usually will cover all costs – meaning you will typically not pay anything.
The Ting service works with an extensive network of authorized independent licensed contractors across the United States trained to find, diagnose, and fix the types of hazards that Ting identifies. All authorized contractors are professionally licensed, provide electrical services in your local area, and have been trained on how Ting works. Except for administering your Ting remediation service, all authorized contractors are not compensated by Ting. If and when a Ting contractor is needed to mitigate a potential fire hazard, rest assured that their sole purpose is to find and fix an electrical hazard before it can ignite a fire in your home. When the contractor is onsite at your home, they will be coordinating with the expert Ting Fire Safety Team to ensure the visit is as efficient as possible.
In many cases, remediation of the hazard simply means stopping the use of a failing or faulty device, such as a heating blanket, laptop power supply, sump pump, lamp, space heater, or pet feeder (all of these are real examples, among many more). In other cases, a hazard may require professional remediation. If needed and with your approval, an electrician will be scheduled to visit your home to find and find specific hazards.
If service is required to repair a Ting-identified fire hazard, you have the right to use your preferred licensed contractor. In this case, the Ting Fire Safety expert would coordinate directly with your contractor.
Ting utilizes special remote diagnostic tools along with real-time data from your Ting sensor during on-site service. The Ting Fire Safety expert moderates the diagnostic process via phone consultation with the on-site contractor sharing what the Ting is detecting during the remediation process.
Yes. If an electrical fire hazard is known to be on your electrical service’s utility side, your utility provider is ordinarily responsible for the repair and associated cost. In this case, the Ting Fire Safety expert will provide you with guidance on how to engage your utility and get the required attention for your home’s electrical supply and connection to your utility provider’s electric distribution system.
No. A breaker typically trips when there is a "short" or overload condition in a circuit's wiring. In this case, the circuit breaker is the safety mechanism. Ting is not designed to detect short circuits which can cause breakers to trip.
The large majority of homes in the U.S. have one main electrical panel and only require a single Ting sensor for whole-home coverage. If your home happens to have more than one main electrical panel as described
here, an additional Ting sensor would be required for each additional main panel. We suggest you email
help@whiskerlabs.com for more information to determine the appropriate plan of action.
Security & Privacy
No device information from your smartphone is used or passed to Ting, except what is done in the Ting Sensor app. Also, the Ting sensor doesn’t require access to data you might have on your phone.
The Ting Sensor app retrieves location from your smartphone one time only, during installation, so it can properly register and bind your Ting service to your home. After that, the location of your smartphone is not needed.
Erie Insurance will share your name, address, phone number, and email address with Ting to enroll you in the Ting service and ship your Ting sensor.
Following Ting Activation: Signal data from your Ting sensor is not shared with Erie Insurance. Erie Insurance receives summary counts of power quality events and any identified fire hazards from Ting. If a fire hazard is identified, a summary of the hazard is shared with Erie Insurance following remediation.
In short, Ting only shares data required to deliver the Ting service. No information is shared to 3rd parties. If professional remediation is required and coordinated with you, Ting shares your name and address with the authorized contractor to facilitate scheduling the on-site repair. The Ting Fire Safety expert moderates the visit by phone and provides guidance to the contractor. When a potential electrical or fire hazard is identified to be originating from your Electric Utility, the Ting Fire Safety expert will share your Ting data with your Utility to support their effort to fix the hazard that resides outside your home. In severe cases, or in wildfire-prone areas, Ting may also share Ting data with First Responders who can support mitigation and response efforts.
Please see the Ting privacy policy here for more details.
The Ting sensor, the Ting Sensor app, and the Ting servers undergo regular, rigorous vulnerability and penetration tests by an independent, accredited 3rd party security firm.
Find out more here about how Whisker Labs secures Ting and protects your privacy.
