Below is a list of FAQs to help address any questions you may have with the program.
FAQs
About the Pilot Program
As part of this pilot program, you will be provided with everything necessary to monitor your location. This includes all equipment such as sensors and a communications gateway and access to an online portal where you can update and activate your account. There is also a mobile application, Meshify Protect™, that can be downloaded which allows you to monitor your equipment from your smartphone.
Depending on your location and size, there may be several different types of sensors. These sensors will monitor conditions such as the presence of water, temperatures in a refrigerator, or low or high room temperatures. There will also be a gateway that communicates with the sensors and the Sensor Support Team. All equipment is designed for easy installation.
Sensors act as a “virtual watchdog” when you’re not on site and give you an alert when there are signs of a pending problem so you may address any issues. For example, if a sensor detects a rising temperature in a refrigerator, quick notification may allow you time to act and prevent damage, or minimize its impact.
CNA insureds who participate in the pilot will receive sensor equipment and monitoring services for one primary location, free of charge until October 1, 2023, pending successful renewal.
Installation
These sensors are meant to be self-installed. We recommend customers install sensors in areas where water or temperature conditions could pose a threat.
You will be provided with the Meshify Protect app which includes step-by-step instructions for creating your account and activating the sensors. If you are still having issues, you can call the Sensor Support Team at 844-468-1866.
Alerts
When an alert is triggered at your facility, an App notification, text or email notification is sent to the contacts you designate in the portal. If conditions are severe, and no one responds to the notification, the Sensor Support Team will also call those individuals directly. A severe condition is one where water is detected or the temperature is dangerously low.
The alerts are sent to everyone on your designated contact list. Phone calls, used for severe alerts, are made beginning with the primary contact if no one responds to the notification. If the primary contact does not answer, the Sensor Support Team will continue to call down the designated contact list until someone answers. Messages will be left if no live contact is made.
The alert notification you receive will identify the location of the sensor and the issue being reported.
After being notified of an urgent condition, review the information in the notification and take appropriate action as necessary to address the situation.
No, we do not help with the resolution of the issue. The alert simply makes you aware of a risk condition that may need attention.
Sensors
The temp and pipe sensors are 3" x 2.125" x 1.25". The water sensor is 3" in diameter and 1" high.
No, our monitoring service is automatic and vigilant. If the sensors detect a risk condition, an alert will be sent immediately.
The sensor data is transmitted to a secure remote location using LoRa communication protocol coupled with a secure cellular gateway. You can review your data via an internet portal. You can access the portal at any time via the internet or through the mobile app.
The sensors are battery powered and the gateway is equipped with a battery backup. If there is a power outage, you will receive an alert letting you know that the gateway is using backup batteries. You will also receive an alert when power is restored to the gateway.
If a damaged or a disconnected sensor is discovered, please call the Sensor Support Team at 844-468-1866.
Please contact the Sensor Support Team at 844-468-1866 and they will provide instructions on how to return the sensors to us.
The Meshify Protect™ app
On your smartphone, go to either the Apple App Store or Google Play and download the Meshify Protect™ app.
Your login information for the app is the same as your portal login information. If you do not know your login credentials, you can reset your password through the app or contact the Sensor Support Team at 844-468-1866.
No, alerts are sent via email, text or phone call depending on your choice and the severity of the alert.
Other Questions
If your contact information changes or you want to add a new contact, use the Meshify Protect™ app to update your information. Or please contact the Sensor Support Team at 844-468-1866 for support.
HSB uses a cellular network to ensure sensor systems are independent of the client’s network. The sensors send end-to-end encrypted data intermittently, which makes it increasingly difficult to intercept data. Also, data will not be used during the underwriting process and will not impact renewals.
For general and technical questions regarding the program, please call the Sensor Support Team at (844) 468-1866 or sensorsupport@hsb.com.
The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. Any references to monetary benefits resulting from recommendations or suggestions contained herein are entirely estimated potential cost savings, and CNA does not make any warranties or representations as to the effectiveness of the products and services identified herein. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2022 CNA. All rights reserved.
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